Frequently Asked Questions

  • Where can I purchase Free Spirit?

    Free Spirit is exclusively available at and cannot be purchased elsewhere.
  • Do you ship internationally?

    Free Spirit is based in the Philippines. We currently do not offer worldwide shipping.
  • Do you have express shipping?

    Yes, but only within Metro Manila.

    We can arrange express shipping, however, additional charges may apply depending on the shipping location.

    If you want to expidite your shipping, we'd be happy to help. Leave us a message here.

  • How can I track my order?

    An email confirmation would be sent to you after you complete your purchase.

    When your package is shipped, you will get a shipping confirmation email from us with tracking number.

    You can enter the tracking number in the provided carrier website for more information.

    Please be patient, as tracking information can take up to 24 hours to update. To track the progress of your order, visit

    Please be responsible enough to track your package.

  • When will my order arrive?

    Learn about our shipping rates + delivery periods here.
  • My item is lost in the mail, what do I do?

    We are not liable for items that are lost by the mail carrier or by any shipping service. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address. You are also responsible for your order if you enter the wrong shipping address.

    Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.

  • What if I put in the wrong address?

    If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

    We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are shipped back to us, and will incur a reshipment fee.

  • What if my package is returned to the sender?

    If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
  • What if the item I received is damaged or faulty?

    We are not responsible for items that are lost or damaged during shipping.

    We guarantee our customers that we deliver good quality products. Each item is inspected by our team before it is shipped out to our customers.

  • Do you allow exchanges, returns or refunds?

    Due to hygienic reasons, there are NO refunds, returns or exchanges. We guarantee our customers that we deliver good quality products. Each item is inspected by our team before it is shipped out to our customers.

    All sales are final.

    We apologize for this inconvenience.

  • What if I recieved the wrong item?

    We guarantee our customers that we deliver good quality products. Each item is inspected by our team before it is shipped out to our customers.

    In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

  • What is your return policy?

    Please read our Shipping + Returns page.
  • How long will you hold my order until payment?

    Due to our limited stock for each item, we can only give you 2 business days. We will be forced to cancel your order if we have not received your payment confirmation via email within the next 2 business days from date of checkout.

    Learn more about our reservation periods here.

  • What payment methods do you accept?

    We only accept payments via BPI Bank Deposit + Online Fund Transfer. Learn more about our Payment methods here.
  • Can I cancel an order?

    Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
  • When will you restock?

    Each of our items are limited pieces so we rarely restock.
  • Do you have special packaging for orders to be delivered as gifts?

    Of course! Let us know if you will be gifting your order to someone else. We’ll prepare special packaging for that special someone free of charge. We can also ship it directly to the one recieving the gift, upon checkout, you will be asked to enter a billing address and a separate shipping address. Please include your contact details and the contact details of the receiver.
  • I received a one-time use coupon. Can I order multiple items in one go?

    As long as you use the coupon once upon checkout, you can stack your cart with as many pieces possible and still get that discount.
  • Why isn't my coupon working?

    Some coupons issued are for one-time use only. Please check if you’ve used that specific coupon before. Otherwise, contact us at so we can assist you.